At Main Street Plumbing, we stand firmly behind our “Fixed Right or It’s Free” guarantee. If we don’t solve your plumbing problem correctly the first time, you won’t pay a penny. Our 98.7% first-time fix rate isn’t accidental—it’s built on our fully-stocked trucks, advanced diagnostics, and continuous technician training. We’ve transformed customer expectations by removing financial risk entirely. Our unconditional satisfaction guarantee represents more than just a promise—it’s our business model.
The Bold “Fixed Right or It’s Free” Guarantee Explained
Confidence stands at the core of our “Fixed Right or It’s Free” guarantee. It’s simple—if we can’t fix your plumbing issue correctly the first time, you don’t pay a dime.
We’ve built this promise on decades of expertise and thousands of successful repairs. When our technicians arrive at your home, they’re not just fixing pipes; they’re standing behind our reputation with every turn of the wrench.
This isn’t marketing fluff. It’s our commitment to excellence and accountability. We track our success rate (currently 98.7%) and use every misstep as a training opportunity. Our service guarantee program ensures that you receive the highest quality of service every time.
Your peace of mind is worth more than any invoice.
How Main Street Plumbing Ensures First-Time Fixes
Achieving our 98.7% first-time fix rate doesn’t happen by accident. We’ve built systematic processes that ensure our technicians arrive prepared for whatever your pipes throw at us.
| Our Approach | Your Benefit |
|---|---|
| Fully-stocked trucks | No waiting for parts |
| Advanced diagnostics | Accurate problem identification |
| Continuous training | Technicians who know the latest techniques |
When you call us, we’ll ask detailed questions about your plumbing issue. This pre-visit assessment helps us bring the right equipment and assign the best-qualified technician for your specific problem. It’s why we can confidently offer our “Fixed Right” guarantee. Our commitment to unmatched durability in plumbing repairs means that you can trust our solutions to outlast the average repair.
Customer Testimonials: When Accountability Matters
These stories reflect our commitment to accountability—we’re not perfect, but we’ll always make it right. Our unconditional customer satisfaction guarantee ensures that you can rely on us to address any plumbing issues effectively.
The Financial Impact of Quality Workmanship
When our plumbers complete a job correctly the first time, it creates a positive ripple effect throughout your finances.
You’ll avoid paying for repeat service calls, emergency fixes, and escalating damage from leaks or clogs left unresolved.
We’ve seen homeowners save thousands by addressing issues properly from the start. Water damage alone can cost $1,000-$10,000 to repair—money better kept in your pocket.
Our refund guarantee isn’t just customer service; it’s financial protection.
Quality workmanship means your home maintains its value while your budget stays intact.
That’s why we invest in training and proper equipment—your financial security matters to us. Additionally, effective leak repairs can significantly help prevent high water bills, ensuring you won’t face unexpected costs down the line.
Frequently Asked Questions
How Quickly Can I Expect a Plumber to Arrive?
We typically arrive within 1-2 hours for emergencies, or schedule same-day appointments when possible. For non-urgent issues, we’ll book you in within 24-48 hours. Just call us!
Are Emergency Services Available During Nights and Weekends?
Yes, we’re available 24/7 for plumbing emergencies, including nights and weekends. Our team responds quickly to urgent situations like burst pipes or flooding to protect your home when disasters strike.
What Areas or Neighborhoods Do You Service?
We’re proud to serve the entire metro area, including downtown, suburbs, and surrounding counties. If you’re within 50 miles of city center, we’ve got you covered! Just give us a call.
Do You Charge Extra for Parts and Materials?
Yes, we do charge for parts and materials separately. We’ll always be transparent about these costs upfront, so you’ll know exactly what you’re paying for before we start work.
Are Your Plumbers Licensed, Bonded, and Insured?
Yes, our plumbers are fully licensed, bonded, and insured for your protection. We’ll never send anyone to your home who hasn’t met these essential qualifications and safety standards.
Why Choosing Main Street Plumbing Ensures Quality and SatisfactionConclusion
We’ve shown you why our “Fixed Right or It’s Free” guarantee isn’t just marketing talk—it’s our commitment to excellence. By investing in skilled plumbers, quality parts, and proper training, we deliver results you can count on. When things occasionally don’t go as planned, we honor our promise. Remember, we’re not just fixing pipes; we’re restoring your peace of mind, one properly completed job at a time.
Mike Gable is the founder and owner of Central Plumbing, Heating & Air Conditioning, proudly serving Bucks and Montgomery County since 2001.
With over two decades of hands-on experience, Mike’s mission has always been simple: deliver honest, high-quality service that homeowners and business owners can count on—day or night.
Through every blog post, Mike shares practical advice, expert insight, and a commitment to helping his community stay safe, comfortable, and confident in their home systems.