TERMS OF SERVICE

Central Plumbing & HVAC

Last Updated: May 7, 2025 Welcome to Central Plumbing & HVAC (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of centralplumbinghvac.com (the “Website”) and all related services provided by Central Plumbing & HVAC. By accessing or using our Website and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or services.

1. SERVICES

Central Plumbing & HVAC provides plumbing, heating, ventilation, and air conditioning services to residential and commercial customers. Our Website offers information about our services, appointment scheduling, and other related features.

2. ACCEPTANCE OF TERMS

By accessing our Website, scheduling an appointment, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy.

3. USER ACCOUNTS

3.1 Account Creation

To access certain features of our Website, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

4. SCHEDULING AND APPOINTMENTS

4.1 Appointment Requests

Appointment requests made through our Website are subject to confirmation by our scheduling team. We will make reasonable efforts to accommodate your preferred appointment time, but cannot guarantee availability.

4.2 Cancellation Policy

You may cancel or reschedule an appointment at least 24 hours before the scheduled service time without penalty. Cancellations made less than 24 hours before the scheduled service time may be subject to a cancellation fee.

5. SERVICE ESTIMATES AND PRICING

5.1 Estimates

Any price estimates provided through our Website or by our technicians are approximations only. Final pricing will be determined after a technician has assessed the scope of work required.

5.2 Additional Charges

Additional charges may apply for services performed outside regular business hours, emergency services, or if the scope of work changes during service delivery.

6. PAYMENT TERMS

6.1 Payment Methods

We accept various payment methods as indicated on our Website or communicated by our representatives.

6.2 Invoicing

You will receive an invoice for services rendered, which is due upon receipt unless otherwise specified.

6.3 Late Payments

Late payments may be subject to interest charges at the maximum rate permitted by applicable law.

7. WARRANTIES AND GUARANTEES

7.1 Service Warranty

We provide a limited warranty on labor for services performed. This warranty period and specific terms will be communicated at the time of service.

7.2 Manufacturer Warranties

Any equipment or parts installed by us may be covered by the manufacturer’s warranty. These warranties are provided directly by the manufacturer and are separate from our service warranty.

8. LIMITATION OF LIABILITY

8.1 Service Performance

While we strive to provide high-quality services, we cannot guarantee that our services will be error-free or uninterrupted, or that defects will be corrected.

8.2 Damages Limitation

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CENTRAL PLUMBING & HVAC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• YOUR USE OR INABILITY TO USE OUR SERVICES;
• ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY PERSONAL INFORMATION STORED THEREIN;
• ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR SERVICES;
• ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH OUR SERVICES BY ANY THIRD PARTY.

8.3 Total Liability Cap

OUR TOTAL LIABILITY TO YOU FOR ANY DAMAGES FINALLY AWARDED SHALL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE PREVIOUS SIX (6) MONTHS (OR $100.00 IF NO SUCH PAYMENTS HAVE BEEN MADE).

9. WEBSITE USE

9.1 Permitted Use

You may use our Website for lawful purposes and in accordance with these Terms. You agree not to use our Website:

• In any way that violates applicable laws or regulations;
• To transmit any material that is defamatory, offensive, or otherwise objectionable;
• To impersonate or attempt to impersonate the Company, a Company employee, or another user;
• To engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Website.

9.2 Intellectual Property

All content, features, and functionality of our Website, including but not limited to text, graphics, logos, and software, are the exclusive property of Central Plumbing & HVAC and are protected by copyright, trademark, and other intellectual property laws.

10. TERMINATION

We reserve the right to terminate or suspend your account and access to our services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

11. CHANGES TO TERMS

We may revise these Terms at any time by posting the updated version on our Website. Your continued use of the Website after any such changes constitutes your acceptance of the revised Terms.

12. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of [Your State], without regard to its conflict of law provisions.

13. DISPUTE RESOLUTION

13.1 Informal Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or our services, the parties shall attempt to resolve such dispute informally.

13.2 Arbitration

If the dispute cannot be resolved informally, you agree that any dispute will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

13.3 Exceptions

The foregoing does not apply to any claim in which either party seeks injunctive or other equitable relief for the alleged unlawful use of intellectual property.

14. SEVERABILITY

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.

15. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Central Plumbing & HVAC regarding your use of our Website and services.

16. CONTACT INFORMATION

If you have any questions about these Terms, please contact us at: Central Plumbing, Heating, and Air Conditioning 950 Industrial Blvd, Southampton, PA 18966 Phone: 215 322 6884 Email: help@cmcmail.net

By using centralplumbinghvac.com or our services, you acknowledge that you have read these Terms and agree to be bound by them.